Start a conversation

Welcome to your new Help Center!

Welcome to your new Help Center!

Welcome to the Help Center, the go-to place for support for your customers. Your customers can browse and search self-service content here. This is an article, which can be organized into categories, which are further organized into sections.

If your customers can't find an answer here, they can start a new conversation from here. They can also sign in to view their entire conversation with you, as well as update their profile and comment on Help Center articles.

Kayako has two main areas:

- Help Center - you're here! Learn more about the Help Center here

- Agent area - this is accessible at  If you have administrator permissions, you'll also see a setting tab which will bring you to the administrator area. This is where you can configure your Kayako (such as adding a Twitter account, updating views and creating automations!).

You can delete this demo article at any time by logging in as an agent, and clicking the Delete button at the top.

Enjoy, and let us know if you have any questions! We're always available at

Choose files or drag and drop files
Was this article helpful?
  1. Silver

  2. Posted



    Things do not seem ok= only 3 comments from 4 years ago, and a few more from this last year = mainly negative = wow!! 

    1- Platform very confusing and not as easy as advertised = misleading

    2- No real tutorials and help (24/7 as advertised)

    3- and more ...

  2. Michael Rude

    In the affiliate video upgrade course both raw video's 15 and 16 have the same name (16)


    i would like to promote mediacloud pro and elite as an affiliate on my website,, but cannot find where I can get an affiliate link. I have tried to sign up as an affiliate through  JVZoo, but without success. Can you please help me with this? my email is

  4. Emma Brunson

    I've been requesting since the 23rd of November that my subscription be cancelled. I have sent numerous requests,  but they seem to be ignored. Come 30 days, you would say you never got anything.

  5. Carrie Hayes

    Hello, Where and how do you create your e-learing material, I do not see a office set up or anything, as you promised in your video. Is there any training to help us along I hope!  Thank You! and waiting your reply!  Carrie Hayes

  6. Marvin Mack

    I need some assistance with getting my purchases.  I can see come of them but it will not allow me to  access all in the Menu.  It drops down, but  can not access all. Help.

    Marvin Mack. or 410-971-6235


  7. Connie and Dennis Rhea

    if is it does not work or get to the point I can use it, I going to post some very unflattering items about in on social media and I reach over 250000 people.     Sick of people misleading people trying to make a living working from home. Where is the help? It was supposed to be easy to use, so far it was been a nightmare 

  8. Connie and Dennis Rhea

    The ad for this is very misleading, I am sorry that I wasted 35 dollars and something that was supposed to be easy to use, it a pain in the rear to say the lest

  9. Rashree Sewgolam Ramphal

    Thank u Angels

  10. Mark Little

    Please call me 239-297-9275